poor service

My grandpa-in law had an op for peptic ulcer. Hospitalised for about 8days, left the hospital with an open wound, about 30cm lengthwise, 2cm gap-, the HD ward staff had the STO done earlier than it was schduled. And they had arranged for the Home Nursing Foundation Missy to attend to his wound. Secondly, he was discharged with bad excoration on his sacral areas. Thirdly, don't understand why he was discharged early while he was on feeds.

Went back to the ward, unable to get the doctor in charge, i discussed my concerns, indirectly complaining, with the Sister and the staff nurse, and these was what i got ..they nicely explained that they knew about the wound and was quite surprised why it was taken out earlier, as for the excoration, they blamed the HD nursing staff. In the end, they said all i have to do is clean the wound and it will be ok and for the excoration, to make sure to do turning on regular intervals...Oh, pls... tell me something i don't know! and knowing that, that was not enough, they gave me a Comfeel powder to heal the sacral areas..to make me feel happy...Ceh!

sometimes i feel that they do not bother with student nurses. Have they forgotten that i can also raise a complaint.. and give the ward some recovery work ...hmmm,

and even at the pharmacy, i was in my uniform and the pharmacist was so unfriendly and so unhelpful when i require assistance..

Overall, I feel that, if i want to complaint, its should be directed to the doctors first, as they did not even call to talk to any of us post operatively and upon discharge. They did not give simple information as to his estimated hospital stay and condition, whether stable or not, about his wound, etc. Not knowing much about his condition, we were all not ready for his early discharge.